Trend Micro Service One
Augment security teams with 24/7/365 managed detection, response, and support
Get Started - Choose the service level that best suits your needs
Expert guidance designed to elevate your security posture.Ensure smooth operations with superior support
Get the advantages of Trend Micro Managed XDR (MDR) by leveraging the resources and expertise of our team of security experts skilled in investigating advanced threats.
As the number of cyberattacks rapidly increase, security systems are generating more logs and alerts, making detection and response more complex. Security teams are faced with the challenge of prioritizing an overwhelming number of alerts to discover and remediate critical threats. Moreover, evolving infrastructure models require organizations to quickly adapt and implement new security measures to maintain and operate hybrid or multi-cloud environments. Security cannot lag in this era of digital transformation—time is your most valuable asset.
Extend your team
Be more resilient with 24/7/365 premium support, managed XDR, and incident response services. Flexible support coupled with expert monitoring and threat analysis alleviate overstretched teams.
Maximize effectiveness and skills
Trend Micro Service One enables you to go further with limited in-house resources, featuring automated solution updates and upgrades, on-demand training, best practices guides and access to cybersecurity and CISO experts.
Detect and respond faster
Non-stop threat and attack monitoring across your Trend Micro solutions for email, endpoints, servers, cloud workloads, and networks, paired with Trend Micro’s global threat intelligence and threat experts, gives you proactive, early warning of threats in your environment and remediation guidance.
Go Further with Trend Micro Service One
Trend Micro Service One is designed to help you discover, consolidate, and identify critical alerts and warnings and quickly act on threats. This powerful combination of the Targeted Attack Detection for qualified high risks with predictions of the attack’s next move, premium support-case handling and resolution, and incident response team support give you outsourced cybersecurity monitoring 24/7/365. Your security team is now free to focus on driving innovation and meeting business objectives.
- Trend Micro Targeted Attack Detection
Our Targeted Attack Detection scans for early indicators of compromise (IoC) using our industry-leading threat research and the Trend Micro Smart Protection Network. While many modern detection systems wait until critical assets have been compromised, flood you with false positive alerts, or only analyze log and network data, this 24/7/365 service alerts you to high-risk threats and attacks targeted towards your organization and will specify if any indicators of the specific attack were found and which endpoints were affected. In addition, you’ll receive recommended actions based on the threat actor’s predicted next moves.
- Managed extended detection and response (Managed XDR) service
Trend Micro Service One Complete customers enjoy support from the Trend Micro™ Managed XDR service, which is backed by highly qualified cybersecurity experts around the world. They constantly monitor and analyze activity data from Trend Micro solutions in your environment. By correlating data and insights from email, endpoints, servers, cloud workloads, and network sources, our security experts detect, hunt, and contain threats. Your team will be notified of validated detections, allowing you to quickly react and respond and prevent similar attacks from occurring in the future.
- Designated Service Manager
With Trend Micro Service One Complete, your designated Service Manager is committed to providing the most optimized experience with your Trend Micro solutions. Your Service Manager answers all inquiries, enabling you to get the most out of your Trend Micro solutions and facilitates access to cybersecurity, solution, and subject matter experts.
- Priority global support
All Trend Micro Service One customers receive priority support handling from the Global Premium Support team to resolve all issues quickly with minimal business disruption. Enjoy fast-tracked claim handling with 24/7/365 email, phone, and case portal availability.
- Incident Response Team
The Trend Micro Incident Response Team is a specialized service that combines cyber crisis management, state-of-the-art threat hunting expertise, digital forensics, and sound professional advice. This specialized team is critical for enterprises managing troves of valuable data as well as those required to meet several local and global compliance requirements. Specially trained to prioritize, investigate, and fulfill compliance obligations, the Incident Response Team can help organizations avoid legal, financial, and customer-relationship issues.
One Powerful Solution
Trend Micro Service One supports your unique organizational setup while raising the baseline of your cybersecurity coverage. Seamless integration with Trend Micro solutions and experts extends your security team, providing more proactive prevention, detection, and response across your entire infrastructure.
- Simplified and prioritized support handling with 24/7/365 email, phone, and case portal availability
- Fast track to designated Service Manager decreases time to submit a claim and priority on submissions resolves queries quicker
- Fortify security with access to on-demand training, best practice frameworks, admin and operational guides, Knowledge Base, as well as cybersecurity experts and CISOs
- Monthly status meetings, quarterly business reviews, and accelerated defect fixes maximizes ROI
- Targeted Attack Detection scans for indicators of compromise (IoC) related to a notable targeted attack, providing qualified high-risk alerts with a prediction of next steps in the attack.
- Managed detection and response (MDR) experts create a full picture of the attack across the entire enterprise, including a root cause analysis, attack vector, dwell time, spread, and impact
- Comprehensive visibility across your entire Trend Micro solution eliminates siloed views and enables data consolidation.
- Powered by Trend Micro research, leveraging 450 global threat researchers with a deep collective understanding of threat techniques and actors
- Designated Service Manager helps you optimize your security posture with best practices and access to Trend Micro Service One resources.
- Respond immediately to high-risk alerts with notification and guidance from Trend Micro threat analysts.
- MDR contains threats and automatically generates IoCs to prevent future attacks across your entire estate as well as a step-by-step remediation plan and monthly security reports.
- Incident Response Team investigates and helps you recover from attack.
Extend your team
Complement your security teams with access to our global support team who will work around the clock to resolve your issues and answer any inquiries, ensuring your security needs are met.
For Trend Micro Service One Complete customers, your designated Service Manager will guide you through questions, considerations, and challenges related to solution setup, usage, and deployment. Your Service Manager will assist you during the initial setup of communication channels with our various support and services teams to establish tailored support as well as optimal and efficient teamwork and collaboration. Monthly status meetings and quarterly business reviews with your Service Manager allow you to continually adapt your security strategy in line with evolving business goals.
Maximize effectiveness and skills
Automated updates ensure you have the latest features and solution upgrades, including intelligence feeds for threat information. Your security teams can access our extensive Education Portal for specialized, on-demand training sessions to continuously develop and update their skillsets.
The Knowledge Base provides comprehensive documentation and operational guides to enable secure configurations, deployment, and alignment with best practices. Regular solution and deployment health checks continually verify that your configurations are meeting best practice frameworks.
Trend Micro Service One Complete customers benefit from access to cybersecurity and security operations experts who can provide valuable insight regarding your design and innovation proposals. Customers in the Complete tier are also invited to beta programs and roadmap sessions.
Detect and respond faster
Our Targeted Attack Detection provides you with a timeline uncovering predictions of the high-risk attack. In addition, you’ll receive a detailed action plan to help you react quickly and limit the scope of an attack and minimize business interruptions. View all notifications on our Targeted Attack Detection app, so you can stay on top of any threats discovered in your environment.
Trend Micro Vision One customers are eligible for Trend Micro Service One Complete, which provides extended coverage from our global Managed XDR team. Our expert team continually monitors suspicious, malicious and unwanted activity to generate high-fidelity alerts. These alerts are based on intelligence-driven (threat intelligence reports, threat intelligence feeds, and/ or malware analysis) or situational-awareness driven (suspicious events or IoC within the network) methods, processes, and analytics across all your Trend Micro solutions.
Within hours of contacting us, our Incident Response experts will have established a customized plan of action with your IT department. Our workforce, tools, and processes will be set up instantly to monitor your network traffic while logs and disk images are already being analyzed for IoC or indicators of attack (IoA). In the background, our incident coordinators will organize the flow of information, making sure all defined stakeholders are being kept in the loop about findings, developments, and key decisions. Concise daily briefings and reports will provide you with all information and insight required to:
- Stop the ongoing attack in its tracks.
- Start rebuilding your production environment by localizing unaffected assets and backups.
- Harden your network, servers, and endpoint defenses to prevent future attacks.
|What you can expect from Trend Micro Support Services||Trend Micro 24x7 Support*||Trend Micro Premium Support|
|Product updates and upgrades|
|Telephone, email and web-based support channels|
|Access to Customer Service Engineers|
|Assignment of Named Customer Service Manager||-|
|Priority case handling||-|
|Suspicious file analysis (via Premium Support Connection)||-|
|Installation and upgrade support||-|
|On-going security assessments and recommendations||-|
|Monthly calls and annual on-site meeting||-|
|Number of regions||-||1|
|Suitable for global and large enterprises||-|
Service One Life Cycle
The life cycle is designed for 12-month periods for both tiers.
Service One Essentials customers are onboarded automatically when the ordering process is complete.
With Trend Micro Service One Complete, your Service Manager ensures your onboarding process is as fast and seamless as possible to limit workflow interruptions. Your Service Manager will ensure the right connection and setup with our global support team and the global Managed XDR team will establish a strong governance structure. Introduction to your Trend Micro solutions with best practices and administrative and operational guides aim to get you started quickly and securely. We will have you up and running in no time, allowing you to focus on your business goals.
Trend Micro Service One Essential and Complete customers have access to the Education Portal for extensive on-demand training and in-depth documentation to dive deeper into configurations, settings, solutions, or to strengthen your skills. With Trend Micro Service One Complete, your Service Manager and the extended Managed XDR team work closely with you to establish smooth daily operations. All planned and ad-hoc efforts and activities are documented and can easily be accessed and referenced for future planning to enable innovation.
Trend Micro Service One Complete is designed to be a part of your vendor management process and has predefined check points, such as a status meeting, security meeting, vendor relationship check-in, and structured reporting and service reviews.
Trend Micro Service One Complete customers receive monthly and quarterly status and update reports summarizing investigated customer threat alerts, incident cases which contain details of the threat, including affected hosts, IoCs, and recommended mitigation options—wherever possible. The Managed XDR team also provides monthly reports to summarize case activity from the preceding month. All cases and reports are published to your designated Service Manager, the Trend Micro Customer Success Portal, and are emailed to desired recipients through the standard case support system.
Trend Micro Service One Complete provides an opportunity for a formal service performance review at least once per quarter. This review examines service performance, significant events such as incidents, faults, as well as submitted cases, change requests, executions and recommendations provided.